The Uptime Guarantee.
100% Uptime. It’s more than just a pipe dream.
ATM USA has a passion for Uptime and we consistently deliver industry leading Uptime results. There are a million little things that can go wrong with an ATM machine that can make it go down for minutes, hours—or days. It’s the kind of thing that can make your customers really unhappy and can even damage your brand.
The Uptime Service Console is here.
That’s why ATM USA has developed the Uptime Service Console. This innovative service console helps find, isolate, identify and fix ATM problems before you or your customers even know there is a problem.
This console monitors performance, maintenance needs and cash levels. It's how ATM USA was able to transform 250 of a top US bank's lowest performing offsite ATMs into profit centers. That and a commitment to service and Uptime.
Availability. Respectability. Profitability. It’s all about ATM-up-ability.
Your company’s brand name is invaluable. Everything associated with your name needs to be exceptional. You’re just one bad customer experience away from serious damage. That’s why at ATM USA we’re committed to making sure your customer’s ATM experiences are great ones.
How? Using the Uptime Service Console to start. Add in a team of dedicated ATM specialists who will do everything humanly possible to keep your ATMs up and running and you’ve got yourself an ATM service partner you can count on. Your good name depends on it. And so does ours.
Our average uptime numbers are anything but average.
ATM USA recently increased the Uptime Guarantee to 99%. The .5% increase may appear small unless you're a customer, tapping your foot, slapping the side of the machine and cursing because the ATM isn't working.
With the ATM USA Uptime Guarantee, you'll get monthly reports detailing the Uptime performance of your ATMs in our care. If your ATMs ever dip below 99% Uptime, we'll provide a refund on those terminals. It's that simple.
Haze Lancaster III, owner and founding partner of ATM USA, explains. "We must penalize ourselves if we don't meet our Uptime Guarantee. It needs to hurt. Uptime is everything. No ifs, ands or buts."
So, you have a choice to make. You could have us find, isolate, diagnose and fix a problem before anyone even knows there’s a problem. Or, you could rely on the old, “Help, help, the ATM machine is down. What are we going to do?” method. We look forward to hearing from you soon.